The phone stresses me out.
Maybe it’s that introvert thing of liking to think about my responses before I say them- so email or text or even online chat is better for me. There’s more of an urgency to a phone call, as the person on the end of the other other line tends to think something is wrong if you don’t immediately respond. Or they fill in that silence with a bunch of other words, which only confuses what I had been planning on responding.
It’s silly, I know. But it looks like a few of you agree with me on this one(maybe not a lot, but hey, I’ll take a few sharing my quirk so I can say see, it’s not just me).
My 14 year-old self is currently laughing hysterically at my 39 year-old self, since 14 year old me lived on the phone, talking to friends for hours and hours (with the long telephone cord stretched way down the hall until I finally got my own phone- a cool see-through one, y’all). We all have our quirks, though. Hand me a microphone in front of a packed room and I’d have no problem speaking- I’m probably loud enough to not even need a mic. But use the phone to have a conversation with someone I don’t know… stress.
It’s even worse when I’m talking to salespeople (my husband is in sales of a sort- and sometimes I can hear his calls and I give him the evil eye if he does any of the tactics that I hate- though he usually does not, since he’s had years of listening to what “people like me” hate about sales calls).
Here’s what I hate:
Having my request for information treated like it’s a purchase. Nope, I’m calling about your rates, trying to make an informed decision. I flat out told you nothing was changing right now but that I needed to know what I was getting myself into. Do NOT go ahead and change my services or add me to anything or do ANYTHING other than provide me with the info that I asked for. If you have more info that might help, go ahead and share it, but don’t change anything on my account unless I tell you to.
The now or never pitch. “I can only give you this deal if you sign up right this second.” They don’t want you to get off the phone and think about it and call them later, or have a chance to call a competitor and compare rates, they want now and they insist that the deal they’re offering won’t be valid later in the day. I call total BS on this one. If it’s valid at 9 am on Monday, it will still be valid at 3 pm on Wednesday. And if it’s not- I can go with one of those competitors you know that I called in the meantime.
Being talked down to. I could probably pass for that phone-loving 14 year old when I’m talking on the phone, I get it. But please don’t ask me what my husband would prefer or actually, anything about my husband. You don’t know if I’m married (I am) plus if this decision were solely up to him, HE would be the one on the phone. Though, I’ll admit, if you ask me about what he would think and I’m not liking the way our conversation (or your rates) are going, I will dang well use him as an excuse to get off the phone “Oh, yeah, I need to call and check in with him before I make a decision. Bye, now.”